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Frequently Asked Questions

As there are some questions we get asked more often than others, we have prepared a list of the most popular below. Hopefully this will answer any questions you may have but if there is anything not covered that you would like an answer to please either give us a call or send us an email and one of the team will be pleased to help.

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Popular Questions:

Automation can provide a range of benefits for different people. For some it means avoiding standing in the rain fumblng with garage keys, for those less able it is a life-line to allow them access and security. Either way, it will cost less you than think, and in some cases can be VAT exempt. Give us a ring to find out more.

There are a number of options for insulating your garage. Some garage doors, such as sectionals and rollers can come pre-insulated to varying degrees whilst there are also retro-fit kits than can be applied to any door to improve their thermal efficiency. Give us a ring to find out more.

All garage doors are relatively low maintenance but the least maintenance is required for the retractable type garage door as it has no cables and few parts. To see which doors would best suit your space, why not drop into our showroom or give us a ring to find out more.

The highest level of security are those doors that carry the ‘Secure by Design’ accreditation. At Up & Over we offer a ‘Secure by Design’ option on all the major door types, up & over, sectional and roller. To find out more drop in to our showroom to see the doors in action or give us a ring to find out more.

Where the site is limited by awkward shapes and sizes there is always a solution. Whether it be a vertically opening sectional or roller to avoid a curved opening or a made-to-measure door, to fit in a tight gap.

Insulated garage doors are considered eco-friendly as they reduce the carbon footprint of your home by reducing energy wastage through the garage opening. Additionally, all the timber doors are made from managed forests where three trees are planted to replace every tree taken.

For houses with a high design element something more unusual may be required. We have the widest range of doors available, including Silvelox and Ballan, to give the perfect finishing touch to any property. Why not take advantage of our design service to help visualise the finished product? Drop into our showroom to see the doors in action or give us a ring to find out more.

Garage door windows are increasingly popular as people use their garage space as an extension of their home as well as a place to store a vehicle. All the main types of garage doors offer a window option, with the most glazing available in some Up & Over doors.

At Up & Over we have a range of side entrance and rear entrance doors available in steel, timber, pvc and insulated steel to meet whatever requirements you may have. Drop in to our showroom to see the doors in action or give us a ring to find out more.

The best budget option is often the up and over canopy door. It hasn’t changed in design for many years and offers tried and tested reliability at an affordable price. Additionally we regularly have clearance sales that give you the opportunity to buy a more expensive door at a bargain price.

In coastal locations painted steel doors can rapidly deteriorate. As such we recommend GRP, UPVC or plastisol coated steel doors to resist the salt air. There is still a huge range of styles and finishes available so drop in to our showroom to see the doors in action or give us a ring to find out more.

The installation time depends on the complexity of the job and the size of the door. It is unusual for any installation to take longer than a day as we will never leave your garage unsecured. If there are multiple garage doors to fit it may take longer but we will discuss this with you at time of order.

We hold many doors in stock and can have them installed within 5 working days. Our average turn around time from order to installation is 2-3 weeks. Sometimes however, and particularly for the larger and more bespoke doors that we need to import, they can take up to 8-10 weeks.

We take pride in our workmanship and have confidence in the products we sell. As such we offer a no-quibble guarantee for a minimum of 2 years on all doors and motors that we install. The vast majority of our doors, including the budget doors, are covered by a 10 year guarantee. Drop in to our showroom to see the doors in action or give us a ring to find out more. The guarantees we offer are manufacturer backed but please note that they are not insurance backed.

jennifer cook
Garage door looks very smart.
Mike Brain
Excellent product quality and service. I can highly recommend this company.
elise ball
5 star service from start to finish! I would highly recommend Up and Over doors happily to anyone and will be doing so. From the free quote to installation of my garage door the service was unbeatable, thank you!
William Soens
Everyone was on time, professional and done a great job. I got 3 quotes and they were the cheapest by some way for the exact same product. Would recommend.
Anthony Evans
Very pleased with Up & Over Doors professional service from survey to installation. Great job!
Stephen Buckingham
From the initial quotation to the actual installation, Up&Over Doors have been a very professional company to deal with. Their communication is excellent, even phoning me the day before to check that everything was okay for the installation to go ahead. The installers were friendly and chatty and left my home in a clean and tidy condition. If you’re after a new garage door, I would definitely recommend this company.
Graham Smith
Every one I had contact with was helpful and friendly. the men who installed the door did a fantastic job very very pleased. These guys were not electricians so a power socket was supplied.
Best customer service i ever come across.
Greg Markham
Really professional, came to site provided a couple of options and walked me through each. Once agreed, the order process was simple, the team arrived as agreed and delivered to their agreed promises. Highly delighted with the install and the end result, got exactly what we needed, all for a good value cost. Would absolutely recommend for any garage door work.
Ian Bruce
This family run company excels at the simple things that means they provide great customer service. They listen to their customers and communicate well. They look to see what they can do, rather than what they cannot do. So much more positive than another garage door company I dealt with some years ago. The engineers that came from Up & Over Doors Ltd were brilliant and dedicated. They stayed well beyond their usual finishing time to complete the job and this for me proved their dedication to great customer service. A special mention for Ashley, Jakub and Scott.
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